Now Hiring - Commercial Maintenance Account Manager in Olive Branch, MS

As a Commercial Maintenance Account Manager, you will be the face of the company to our customers and enhance the customer relationship for contracted accounts within the landscape management division. You will clearly communicate contract specifications to production management and work in conjunction with production to perform services in a profitable manner. You will be responsible for necessary follow-up and follow-through to maintain positive customer relations, to ensure complete customer satisfaction and contract renewals. You’ll also suggest and sell non-contracted landscape management services to both meet the needs of property, increase customer satisfaction, and gain additional revenue for the company.

What you’ll be doing

• Develop strong positive relationships with customer base based upon clear and frequent communication, mutual trust, and ability to meet the customer needs. Develop win-win opportunities for the customer and the company.
• Proactively manage properties by inspecting and locating problems in the landscape before the customer brings to our attention and then communicate problems to customers. Define a resolution that is within customers’ needs and budgetary parameters.
• Frequent, effective, professional, and timely communication with customers. Provides candid feedback on customer relationship and the customer’s perceptions of the product and service being provided, to maximize customer retention.
• Maintain job costs per guidelines and assist in meeting profitability goals.
• Immediately report any jobs deviating from budgets of time, schedule, cost, or any other factor so appropriate adjustments can be made to maximize end result.
• Make recommendations regarding qualifying or disqualifying warranty work. Coordinate completion of warranty work per contract and/or instructions from Sr, Account Manager.
• Maintain a high level of good housekeeping and care of company assets in the field, vehicles, shop, field offices and customer worksites.
• Prepare and present proposals in a complete and professional manner according to company standards. Follows-up on hard bids and offers value engineered solutions to customers.
• Respond to all inquiries and requests for bid in a timely manner.
• Assist in measuring properties and contract renewal
• Maintain complete customer and market awareness. Know where opportunity exists for improved customer service to current and prospective customers and opportunities for additional market penetration
• Maintain complete understanding of all contractual obligations and customer preferences and effectively communicate to production staff.
• Support production in maintaining a safe working environment.
• Monitor performance of work crews on assigned properties. Communicate with production any needs for training, discipline, and process improvement. Support and assist production in achievement of necessary steps.

What you need to join our team

• Energetic self-starter and demonstrates initiative
• Excellent communication and interpersonal skills
• Excellent organizational and time management skills
• Ability to present an effective sales presentation – written and verbal
• Keen eye for detail requirements of estimating and preparing proper bid
• Ability to lead and inspire others
• Results and action oriented
• Sales and growth oriented
• Profit driven – seeks ways to cut costs, improve efficiency and increase margins
• Effective problem-solving skills, ability to handle adversity
• Performs and demands excellent quality in work
• Service and teamwork oriented
• Customer centered and focused
• Focus on learning and self-development
• Technically competent and skilled
• Bachelor’s degree preferred.
• 2-3 years related industry experience.
• Will be required to obtain relevant industry certifications within 12 months.
• Must maintain regular and reliable attendance at a level acceptable to the company, including the ability to work overtime, holidays, evenings, or weekends as necessary.
• Extensive driving within the Memphis Metropolitan area.
• Must be capable of working outdoors and visiting job sites on a regular basis.
• Drive the company vehicle in a safe and competent manner, following company safety policies and local, state, and federal laws and regulations for the operating of such vehicle.
• Be able to operate equipment in a safe and competent manner and in accordance with all local, state, and federal laws and regulations